To give you a little background, I've always loved to fly. I get excited about it—borderline giddy—every single time. It's just totally amazing to me that the technology exists to transport hundreds of people through the air together in a giant metal tube. So, when the 8-6 desk job started feeling claustrophobic, I decided to pursue my passion for people, planes and travel. It seemed like the perfect complement to my part-time Lofted Designs jewelry career. I did some research, chatted with some flight attendants I know and started thinking I'd finally found what I want to be when I grow up!
|My plane from BOS to JFK|
From there, I made my way to Queens, checked into the sketchiest hotel I've ever stayed at in my life and did some last minute prep work. I'd already been preparing for this interview for three months, but when it comes to your dream job you can't really be too prepared. My suit was laid out, my nails were manicured and my hair was cut and freshly styled. I felt confident and ready to look and act the part.
|Kiki Ward's Essential Guide – definitely helped me prepare!|
After fingerprinting, we all gathered at large round tables in a conference room where a group of JetBlue representatives introduced themselves and presented information about the company and the job. Following the presentation, we each had the opportunity to introduce ourselves and participate in some ice breaker activities.
Next, we all took turns going into various smaller rooms for jumpseat and reach tests. In one room, we were asked to read safety announcements and answer a variety of questions where it was very clear they weren't listening for content but for vocal quality and speech. Toward the end of the day, we were brought into a room in groups of 3-4 candidates and asked one-on-one questions round-robin style:
- Give a brief overview of your work history, focusing on customer service experience.
- Talk about a specific time you were faced with unreasonable demands from a customer and how you handled it.
- Describe a time you had a conflict with a co-worker and how you resolved it.
- Talk about a time you worked with a team to solve a problem.
- Describe a stressful situation you've been faced with and how you handled it.
In between each of these segments, there was a LOT of sitting around and waiting. Following advice I'd read in several places, I made an effort during this "down time" to be as outgoing and cordial as possible by introducing myself to the other candidates sitting nearby, engaging with the JetBlue representatives and learning people's names and remembering them. I felt very confident at this point that I was doing everything right.
The interview wrapped up in the early afternoon and we were told we'd be contacted within a week, either by email if we were not selected or by phone if a background check was required to advance to the next step. About a week later, I received the dreaded email: "The competition for this position was strong. And, while your background and experience are very good, we have made the decision to offer the position to another candidate."
I am eligible to re-apply now (there is a one year waiting period) but for the time being, my dream is temporarily on hold. My full-time desk job pays the bills and my crafty jewelry business Lofted Designs keeps me happy and creatively stimulated. Someday I hope to be one of the friendly faces in the sky—whether for JetBlue or another airline (Virgin America, I've got my eye on you!).
|View from above – I always pick a window seat|